This website is managed by Aneliv Consulting S.L.U. (hereafter referred to as "CapsuleLaces").

Throughout this site, the terms "we," "us," and "our" refer to Capsule Laces.

Capsule Laces operates this website, which includes all information, tools, and services available to you, the user, contingent upon your acceptance of all terms, conditions, policies, and notices stated herein.

By visiting our site and/or making a purchase, you engage in our “Service” and agree to comply with the following terms and conditions (“Terms of Service” or “Terms”), including any additional terms and conditions and policies referenced here or available via hyperlink: Refund Policy, Delivery & Shipping, Privacy Policy, and Cookies Policy. These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and content contributors.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to abide by these Terms of Service. If you do not accept all terms and conditions of this agreement, you may not access the website or use any services. Any new features or tools added to the current store will also be subject to these Terms of Service. You can review the latest version of the Terms of Service on this page at any time. We reserve the right to update, modify, or replace any part of these Terms of Service by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted by Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

The terms of use of Shopify Inc. can be found at the following link: https://www.shopify.com/legal/terms

 

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given consent for any minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction while using our Service (including copyright laws). You must not transmit any worms, viruses, or any destructive code. A breach or violation of any of the Terms will result in immediate termination of your services and liability as provided by law, including for damages.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transmission. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, access to the Service, or any contact on the website through which the service is provided, without our express written permission. The headings in this agreement are for convenience only and do not limit or otherwise affect these Terms.

SECTION 3 - CONTENT ON THE WEBSITE

Any content provided on this site does not constitute an offer and is for informational purposes only.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part or content of it) at any time without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

This does not apply to prices accepted by you when your order was confirmed.

Please note that any costs related to currency exchange or conversion are your responsibility. Capsule Laces is not liable for higher conversion rates applied by banks or payment providers.

For some countries, we may not offer free standard shipping. In these cases, we provide secured shipping with tracking for a fee. Shipping costs will be communicated to you after you provide your shipping details, including address and state, due to variations in shipping costs based on the delivery country.

Please be aware that prices for the same product may vary depending on your country of residence or shipping destination. We may have to add sales tax or value-added tax to the price. You will see the total price, including shipping costs, before confirming your order.

The price including shipping does NOT cover customs duties, import taxes, value-added tax, or any other fees associated with importing the product. Capsule Laces is not the importer of the products and is not responsible for paying import duties or value-added taxes. All obligations for customs duties and related fees are your responsibility as the buyer. Capsule Laces is not liable for customs issues, and you cannot claim against us if the products are held abroad or if customs seizes them. We cannot control or be held responsible for any duties/taxes applied to your package and will not cover extra charges for customs clearance. Note that customs agents may occasionally delay delivery of some packages.

 

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited availability and can only be returned or exchanged in accordance with our Refund Policy. We strive to accurately display the colors and images of our products in the store, but we cannot guarantee that your computer monitor will display colors accurately. This also applies to sizes and proportions. We reserve the right to limit sales of our products or services to any person, geographic region, or jurisdiction, exercising this right on a case-by-case basis. We may limit quantities of any products or services offered. All product descriptions and pricing are subject to change at our discretion without notice. We reserve the right to discontinue any product at any time. Any offer for a product or service made on this site is void where prohibited.

Capsule Laces is not responsible if a product is prohibited, illegal, or restricted in your country of residence or delivery. You are solely responsible for ensuring compliance with relevant laws and are advised to consult legal counsel to confirm that importing or using the product is permissible in your country.

We do not guarantee that the quality of any products, services, information, or other materials purchased or obtained will meet your expectations.

You are required to use the product according to the provided instructions and general safety guidelines. While we offer videos on our website demonstrating how our products work, these are for informational purposes only and should not be considered binding instructions. We do not provide training support for using our laces and buckles. The product composition will be detailed in the accompanying documents or packaging. We are not liable for any allergies you may have to product ingredients, and you should read the ingredient list carefully. If you have allergies, do not use the product and consult a doctor if in doubt.

We reserve the right to conduct promotions and offer discounts, with the rules for these promotions detailed on our website. These rules can change at any time and are solely determined by Capsule Laces. Such changes do not require amendments to these Terms & Conditions, and we may extend the promotion period.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel quantities purchased per person, household, or order. This includes orders placed under the same customer account, credit card, or billing/shipping address. If we change or cancel an order, we will attempt to notify you using the email or billing address/phone number provided at the time of order. We reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

We cannot be responsible for illicit use of our credit card details. Therefore, always keep your credit card secure and protected before stealing or scanning its details. Also please be sure, that providing your credit card details during buying process, your computer is free of viruses, worms, trojans or spyware or malware or it is not monitored by any technical means. We bear no responsibility for disclosing your credit card details to third party or your negligence and undue care in protecting your credit card details.

For more detail, please review our Refund Policy.

SECTION 7 - OPTIONAL TOOLS

We may give you access to third-party tools that we do not monitor or control in any way. You understand and agree that we offer these tools "as is" and "as available," without any warranties or guarantees of any kind, and we do not endorse them. We will not be liable for any issues that arise from your use of these optional third-party tools. Your use of these tools is entirely at your own risk, and you should ensure you understand and agree to the terms set by the respective third-party providers. Additionally, we may introduce new services and features on the website in the future (including new tools and resources), and these will also be subject to these Terms of Service.

 

SECTION 8 - THIRD-PARTY LINKS

Some of the content, products, and services provided through our Service may include materials from third parties. Links to third-party websites on our site may take you to sites that are not associated with us. We are not responsible for reviewing or evaluating the content or accuracy of these links, and we do not guarantee or accept liability for any third-party materials or websites, or for any other products or services offered by third parties. We are not liable for any harm or damages related to the purchase or use of products, services, or any transactions made through third-party websites. Please carefully review the policies and practices of any third party and ensure you understand them before making any transactions. Any complaints or concerns regarding third-party products should be directed to the respective third party.

 

SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If you provide specific submissions at our request (like contest entries) or send us creative ideas, suggestions, proposals, or other materials (collectively referred to as "comments"), you agree that we can, at any time and without restrictions, edit, copy, publish, distribute, translate, and otherwise use those comments in any medium. We have no obligation to keep any comments confidential, compensate you for them, or respond to them.

We may choose to monitor, edit, or remove any content that we believe, at our discretion, is unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that infringes on someone else's intellectual property rights or these Terms of Service.

You agree that your comments will not infringe on any third-party rights, including copyright, trademark, privacy, or any other personal or proprietary rights. Additionally, your comments must not contain libelous, unlawful, abusive, or obscene material, nor any viruses or malware that could harm the Service or related websites. You may not use a false email address or impersonate someone else, misleading us or others about the origin of your comments. You are solely responsible for the comments you make and their accuracy. We do not take responsibility for any comments posted by you or any third party.

 

SECTION 10 - PERSONAL INFORMATION

The personal information you provide through the store is governed by our Privacy Policy. To view our Privacy Policy, please click here. We may also use cookies, and you can find more details in our Cookies Policy.

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS

There may occasionally be information on our site or within the Service that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any details in the Service or on related websites are found to be incorrect, without prior notice (even after you have submitted your order).

We have no obligation to update or clarify information in the Service or on related websites, including pricing information, unless required by law. No specified update or refresh date in the Service or on related websites should be interpreted as an indication that all information has been modified or updated. Please note that you cannot create an account on the Website, so you will not receive notifications about changes to the content, including the Terms of Service. This means that each time you place an order, you should review, read, and accept the most current version of the Terms of Service, including the Privacy Policy, Shipping, and Refunds Policy. Links to the updated versions of these documents will be provided to you before placing your order, and the current versions will be accessible on the Website.

 

SECTION 12 - PROHIBITED USES

In addition to other restrictions outlined in the Terms of Service, you are not allowed to use the site or its content for: (a) any illegal purposes; (b) soliciting others to engage in illegal activities; (c) violating any local, state, federal, or international laws or regulations; (d) infringing upon our or others' intellectual property rights; (e) harassing, abusing, or discriminating against individuals based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) providing false or misleading information; (g) uploading or transmitting viruses or any malicious code that could harm the Service or related websites; (h) collecting or tracking others' personal information; (i) spamming, phishing, or scraping; (j) any obscene or immoral activities; or (k) interfering with or bypassing the security features of the Service or any websites. We reserve the right to terminate your access to the Service or related websites if you violate these prohibitions.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free. We also do not guarantee that the results obtained from using the Service will be accurate or reliable. You acknowledge that we may occasionally remove the Service for indefinite periods or cancel it without notice. Your use of the Service, or inability to use it, is entirely at your own risk. The Service and all products provided through it are offered "as is" and "as available," without any warranties or conditions, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Under no circumstances will Capsule Laces, our directors, employees, affiliates, or any related parties be liable for any injury, loss, or damages of any kind—whether direct, indirect, incidental, punitive, or consequential—arising from your use of the Service or any products obtained through it. This includes, but is not limited to, lost profits, data loss, or any damages resulting from errors or omissions in the content. If you reside in a jurisdiction that does not allow limitations on liability for incidental or consequential damages, our liability will be limited to the fullest extent permitted by law.

 

SECTION 13a - COMPLAINTS FOR DEFECTIVE PRODUCT

If you receive a defective product, you have the right to make claims under the applicable laws. You must notify us immediately, providing a detailed description of the defect (the Complaint).

You can submit complaints either in writing or electronically, along with the defective product and a receipt (if available), a delivery protocol, and all other documents received with the product (such as packaging, user manual, ingredient list, and relevant certificates). Please note that we are not responsible for any loss during transport that you arrange. If you are a consumer, not having a receipt, photos, or a protocol will not be the sole reason for rejecting a complaint if the purchase circumstances can be verified by other means. Your complaint should include your personal information, a description of the product, details of the damage, and the product price including shipping costs. If any of this information is missing, we may request that you complete your complaint within a timeframe we set, which will not be less than 7 days. If the complaint is not completed, we may refuse to acknowledge it.

We reserve the right to reject a complaint if the defects are due to:

• External factors;
• Exposure to extreme temperatures, as the products are not meant to withstand frost or heat;
• Thermal or chemical actions;
• Non-compliance with the user manual;
• Unauthorized repairs, modifications, or changes to the product;
• Any usage-related issues;
• Overloading due to excessive use or inappropriate conditions;
• Mechanical, thermal, or chemical defects;
• Changes made by you or another person to the product’s color, size, or other characteristics related to the defect;
• Normal wear and tear affecting the product’s dimensions or properties;
• Improper use contrary to the instructions or safety guidelines provided.

The following situations do not constitute product defects:

• Disliking the product for aesthetic reasons or if it does not match your expected aesthetic;
• Design or other features not meeting your subjective expectations;
• Claiming that the product does not resemble similar products purchased elsewhere;
• Color differences that are minor and due to monitor settings or other technical factors;
• The product not meeting your personal expectations (e.g., not being as "smart" or "elastic" as you anticipated).

If you are not a consumer, we are not liable for any actions or omissions by third parties involved in fulfilling the sales contract, such as payment processors, banks, couriers, or delivery companies

 

SECTION 14 - INDEMNIFICATION

You agree to protect, defend, and keep Capsule Laces and its parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees safe from any claims or demands, including reasonable attorney fees, made by any third party due to your violation of these Terms of Service or related documents, or any infringement of laws or third-party rights.

SECTION 15 - SEVERABILITY

If any part of these Terms of Service is found to be illegal, invalid, or unenforceable, that part will still be enforced to the extent allowed by law, and the rest of the Terms will remain in effect. The invalid portion will be removed, but this will not affect the validity and enforceability of the other provisions.

SECTION 16 - TERMINATION

Any responsibilities or liabilities that occurred before the termination will continue even after the agreement ends. These Terms of Service are in effect until either you or we decide to terminate them. You can end these Terms at any time by informing us that you no longer want to use our Services or by stopping your use of our site. If we believe you have violated any term of these Terms of Service, we may terminate the agreement at any time without notice, and you will still be responsible for any amounts due up to the termination date; we may also deny you access to our Services or any part of them.

 

SECTION 17 - ENTIRE AGREEMENT

If we do not enforce any right or provision in these Terms of Service, it does not mean we are waiving that right or provision. These Terms of Service, along with any policies or rules we post on this site regarding the Service, represent the complete agreement between you and us. They govern your use of the Service and replace any previous agreements or communications, whether spoken or written, between us (including earlier versions of these Terms).

SECTION 18 - GOVERNING LAW AND COMPETENT COURT

These Terms of Service and any related agreements will be governed by the laws of the location of Capsule Laces. Any disputes related to these Terms, including product purchases and complaints, will be resolved exclusively in the court that has jurisdiction over the Capsule Laces location, unless mandatory laws specify a different court for US consumer disputes.

In jurisdictions that do not allow the exclusion of a court as mandated by law, the specified court will have jurisdiction to the extent required by those laws.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can always check the latest version of the Terms of Service on this page. We reserve the right to modify any part of these Terms at our discretion by posting updates on our website. It is your responsibility to review our website regularly for any changes. Continued use of our website or the Service after changes are posted indicates your acceptance of those changes.

 

SECTION 20 - CURRENCY EXCHANGE RATE

Capsule Laces only accepts payments in USD. The total amount for your order will be converted to USD at the current exchange rate set by your bank at the time of payment. We are not responsible for the exchange rates applied by banks or payment processors.

SECTION 21 - SHIPPING COST AND TAX

You will receive information about shipping costs after you provide your shipping details, including your address and state, as costs vary based on the delivery country. Taxes will be calculated at checkout and added to your order total.

You can choose from the following payment methods:

1. PayPal – you will need a valid PayPal account.

2. Credit/Debit card – we accept Visa, MasterCard, and American Express. If you pay with a credit card, you must provide accurate details for a valid card, including the CVC code. Please note that the payment will be automatically deducted from your bank account.

Payments by credit or debit card are processed by Stripe, following their guidelines available on their website https://stripe.com/.

We are not responsible for your credit card settings, bank account, or payment processor account, including any limits or security measures required for transactions, such as PIN numbers, passwords, SMS codes, one-time codes, or 3D Secure Payments.

SECTION 22 - CONTACT INFORMATION

For questions regarding the Terms of Service, please contact us at support@capsulelaces.com.